Refund policy

Nyxora products are design objects made by hand from natural onyx in our atelier. We accept returns only when a product reaches you broken, cracked, or damaged in transit. Otherwise, no returns or exchanges are accepted.

What to do in the event of a damaged delivery

• Check the outer packaging when you receive the parcel. If the packaging is damaged, ask the courier to draw up a damage report.
• Report the damage to studio@nyxora.lighting within 48 hours of delivery, including your order number and photographs in which the damage is clearly visible.
• Keep the product along with its original packaging; we will arrange the return shipment with you.

Cases not covered by the return policy

• Variations in the veining, color, and tone of natural onyx are not considered defects; these variations make up the distinctive character of each piece.
• Breakage, scratches, and other damage that occur during use after delivery are not covered by the return policy.
• No returns or exchanges are accepted on the grounds of a change of mind, dissatisfaction, or a size mismatch.

Return process

We approve the return after reviewing your damage report. Nyxora covers the cost of shipping the damaged product back. Once the product reaches our atelier, we refund your payment to the payment method you used.

Contact

If you have any questions, you can write to studio@nyxora.lighting.